Terms and conditions

1. INTRODUCTION

Please read these terms and conditions carefully before using this Website operated by Company name, Company Number: Company number and VAT Number: VAT number. Registered office at Address Here. By accessing or using our Website, you agree to be legally bound by these terms and conditions as they may be modified and posted on our Website from time to time. If you have any other queries on how to use this site, please email us Contact page link.

Details of procedures, products, services, prices, payment and delivery are displayed on our Website. If you choose to place an order, you will be given clear instructions on how to navigate our simple online order process and you will be required to provide us with your accurate personal details.

2. GENERAL

We reserve the right to change any services, product prices, product specifications and availability at any time. All product descriptions are approximate. Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question will not be affected. This Website, any content contained herein and any contract brought into being as a result of usage of this Website are governed by and construed in accordance with law of the jurisdiction specified in clause 19 below and the parties to any such contract agree to submit to the exclusive jurisdiction of the courts as specified. All contracts are concluded in English. These terms and conditions do not affect your statutory rights.

3. DEFINITIONS

‘Conditions’ means these terms and conditions. ‘We/us/our’ means Company name here. ‘Website’ means the Website located at Website details here or any subsequent URL which may replace it or sit alongside it. ‘United Kingdom’ means England, Wales, Scotland, Northern Ireland and the Channel Islands. ‘You/your’ means a user of the Website. ‘Working days’ mean Monday to Friday (excluding public holidays in the United Kingdom).

4. ORDER PROCESS

Orders will only be accepted from persons over the age of 18. Orders may be accepted from persons resident outside the United Kingdom, though some products are banned by certain territories and will not be shipped on a case by case basis. All orders are subject to acceptance and availability. If any goods ordered are not available, you will be notified by email and you will have the option either to wait until the item is available from stock or to cancel your order. It is your responsibility to provide us with a valid email address so that we can contact you if necessary. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time prior to acceptance. You shall be responsible for ensuring the accuracy of the details provided on the order form and we will not accept an order unless all details requested on the order form have been entered correctly. You acknowledge that any automated acknowledgment of your order that you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we accept your order by (i) debiting your credit or debit card, or (ii) dispatching goods to you/making goods available for download by you or commencing the services, whichever is the earlier. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Each item or service purchased is sold subject to additional specific terms and conditions relating to that item or service including, without limitation, terms and conditions concerning estimated delivery times and any warranties. Please ensure that you read such additional terms. We are entitled to refuse any order placed by you and will not be required to provide an explanation.

5. DELIVERY

Goods will be delivered at the address provided by you on the order form. You will become the owner of goods you have ordered when they have been paid for and delivered to you. Any dates quoted for delivery of goods are approximate only and we shall not be liable for any delay in delivery of goods however caused.

6. PAYMENT

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. Prices quoted are for delivery (in the case of goods) and for performance (in the case of services) in the United Kingdom unless otherwise specified. Prices are in Pounds Sterling unless otherwise specified.

In the unlikely event that the price or description of an item or service has been incorrectly advertised, we will contact you by email, telephone or post to ask whether you wish to proceed with your order with the correct price or description. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already dispatched or commenced performance of your order, we will not be obliged to supply products or provide services at the incorrect price or based on an incorrect description. Payment can be made by any major credit or debit card or through an electronic payment account as explained on the order form. Payment will be debited and cleared from your account before the dispatch of your goods or provision of the service to you.

By placing an order, you, the buyer, consent to payment being charged to your debit/credit card account or electronic payment account as provided on the order form. Title to the goods will pass to you, the buyer, on delivery of the goods. We will issue you with an electronic receipt to your email address once the goods have been dispatched. When you pay for your order by credit or debit card, we carry out checks or ‘authorisations’ with the card issuer for security reasons. Should any problems occur with the authorisation of your card, we will contact you with further details.

7. ELIGIBILITY

To be eligible to purchase goods or services:
• if an individual, be 18 years of age or over; and
• register your real name, address, phone number, email address and any other details requested.

8. MEDICAL

Our Products are not intended to treat, cure or prevent any disease.

9. RETURNS, CANCELLATIONS AND SUBSTITUTIONS

9.1. RETURNS

If you are not happy with your purchase for any reason, you can return it to us, and we will refund you with the amount you paid for that item. All we ask is that you inform us by email or post and return the product within 30 days from the day after receipt. We will send you a return code and return address. Write the return code on the outside of the packaging, and then return the product to us at your expense in unused condition and in the original undamaged packaging (or packaging of the same quality) for a full refund less carriage charges. We recommend using an insured delivery service. Returns must be made within 30 days of delivery. You should allow up to 21 days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. Postage and packaging charges will not be refunded. This does not affect your statutory rights.

9.2. CANCELLATION

Under the Consumer Contract Regulations, please note that you are entitled to cancel any contract completed with us within 14 working days of receipt of the goods or services. If you do cancel a contract, then you must notify us in writing by sending an email within 14 days of receiving your order. You must retain possession of any goods and ensure that such goods are kept in the same condition as they were when they were delivered. You must then return the goods to us within 14 days. You also have the right to cancel your order prior to dispatch or performance within 14 days of placing it.

10. INTELLECTUAL PROPERTY

The content of the Website is protected by copyright, trademarks, database and other intellectual property rights.

11. WEBSITE

We attempt to ensure that the information available on the Website at any time is accurate. However, we will not be held liable for any errors or omissions.

12. REGISTRATION

12.1. The personal information which you are required to provide when you register is true, accurate, current and complete in all respects; 12.2. you are not impersonating any other person or entity and 12.3. you will notify us immediately of any changes to your personal information by emailing or telephoning our customer service representatives.

12.2. you are not impersonating any other person or entity and 12.3. you will notify us immediately of any changes to your personal information by emailing or telephoning our customer service representatives.

13. OVERSEAS ORDERS

We can ship overseas to countries in which our products are legally available, subject to extra shipping or postage costs, as well as any additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws.

14. GOVERNING LAW AND JURISDICTION

The Website is controlled and operated in the United Kingdom. The Conditions will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.

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